Financial Protection & Important Info
TRAVEL VAULT FINANCIAL PROTECTION
Global Educational Travel Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ‘The Package Travel, Package Tours Regulations’, all passengers booking with Global Educational Travel Ltd (t/a Glo-Ed) are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Global Educational Travel Ltd. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must Inform Towergate Travel immediately on +44 (0) 1932 334140 or by email at email@example.com . Please ensure you retain the booking confirmation form as evidence of cover and value. Policy exclusions: This policy will not cover any monies paid for Travel Insurance
ATOL FINANCIAL PROTECTION ON FLIGHTS
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
Global Educational Travel Ltd is a Member of ABTA with membership number Y6454. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.
PASSPORT, VISA & GENERAL TRAVEL ADVICE
We do not get involved directly with queries regarding passports or visa eligibility. Checking your right to travel is your responsibility. These are questions for your country’s embassy, home office, or if in the UK, please see https://www.gov.uk/browse/abroad/passports for passport information, https://www.gov.uk/browse/visas-immigration & https://www.gov.uk/foreign-travel-advice for visa information and https://www.gov.uk/browse/abroad/travel-abroad for general information. The FCO’s website in the UK has lots of useful material, and in addition to the above links please see https://www.gov.uk/knowbeforeyougo.
Once you have checked your visa eligibility, you can use our exclusive visa partner – the visa machine – to apply for the visas in question directly with them by clicking here.
All tours and programmes arranged by us will automatically include our travel insurance with Fogg Travel Services unless otherwise stated. This is based on past experience and is much better to be fully prepared in our experience. Should you wish to remove this, please consult us, send us proof of your own travel insurance, and then we should be glad to return the difference to you. Upon verbal acceptance of a Glo-Ed quote (before any monies have been paid), we will issue you with a provisional booking e-pack, which will contain our insurance key facts for you to consider. You will then have until deposits are due to decide if you would like to keep the insurance or provide your own.
PASSENGERS WITH DISABILITIES
If you or any members of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go as smoothly as possible. We must therefore insist that you contact our office on +44 (0) 1865 900501 before completing any reservation to ensure compatibility for the holiday that you choose.
TERMS & CONDITIONS
Our terms & conditions are available at any time to download through your dedicated ‘Departure Lounge’ portal & also by email request for further copies. We discuss most of these throughout the booking process with you as standard.
ALTERNATIVE & ONLINE DISPUTE RESOLUTION
Should you for any reason be unsatisfied with Glo-Ed, you can submit your complaint via the contact form, or by emailing us at firstname.lastname@example.org. We are a Member of ABTA, membership number Y6454. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.